Having experienced a significant emergency event or business continuity invocation, simply returning to the previous state (before the disruption) is rarely the best solution. Organisations should always learn and improve following a disruption, whether that be a short-term incident or one with the impacts of the recent Coronavirus pandemic, for example.
Debriefing is an essential process following events. Put simply a debrief is a simple, yet powerful tool that enables a team to self-correct, gel as a team, and enhance their performance. During debriefs, team members reflect upon a recent experience, discuss what went well and identify opportunities for improvement.
Debriefing can occur at different levels. ICS has experience to plan, deliver and produce professional reporting for all levels of debriefing. Facilitated debriefing of performance occurs throughout our training courses, however short, as we focus on behavioural aspects of emergency management. More structured debriefs are suitable for exercises and bigger events, in which there are multiple levels of response, as well as the need for a focus on organisational learning and objectives.
Victoria Willis is a qualified Advanced Structured Debriefer, having used this technique within policing and for HM Government to debrief high profile terrorist, serious crime and public order events.
Structured debriefing is recommended, indicating that debriefing is a planned activity, facilitated by individuals experienced in the debriefing process and performed in a trusting environment in which objectives define learning outcomes and guide debriefing (Sittner et al., 2015). It is independent so apportions no blame. It includes and allows a voice for every member of the debrief group, thereby producing honest, evidenced and balanced feedback.
It is usual to see plenty of activity during the response phase of an event, as responders work to get the situation under control. We may then typically revert to Business Continuity processes in order to get our critical business activity, as identified by our Business Impact Analysis, up and running. Then comes the recovery stage.
Experience tells us that some organisations fail to focus on the recovery stage of an event, but instead depend on normal organisational processes to manage this. On some occasions this may be appropriate. However, in many situations, normal processes don’t allow organisations to get up and running back to a ‘new normal’ as efficiently and effectively as possible. This is where recovery planning is critical to business survival.
Having worked on the now published HM Government Recovery Planning for the nuclear sector, ICS are ideally placed to advise you on effective and practical planning to put in place for recovery from any event, in line with ISO 22301, HM Government guidelines and best practice through many years of implementing such processes.
Very enjoyable and stimulating course. I genuinely feel better prepared than I did before the course.
Operations Manager, CMT member, City of London Insurance company
Relevant and as realistic as possible without doing it for real.
EDFE, Site Incident Controller
I’ve really enjoyed working with you and your team and would like to thank you for the excellent training you have provided our EMT. Everybody who has attended the course has come away feeling more confident in themselves and their own abilities, as well as their competencies relating to the ER roles they are aligned to. Long may it continue.
ESS Specialist, Upper Tier COMAH site
The course, as always, was superb. Thanks
EDFE, Site Incident Controller
A+ as normal. Great staff.
G4S Security Manager
Excellent as always! Really enjoy emergency response training and look forward to it every year. It helps build confidence for a real incident.
EDFE, Site Main Controller
Well run course, pitched at a good level and liked interactivity.
Facilities Manager, CMT member, City of London Insurance company
Every member of the senior management team should go on this course. And then return to this training event every 2-3 years.
Risk Manager, CMT member, City of London Insurance company
Brilliantly tailored to suit current COVID situation. Realistic scenario. Good feedback.
SIte Main Controller, Upper Tier COMAH SIte.
Really informative; very different to what I expected (in a good way!). Exercises were of a good length. Trainers were extremely knowledgeable. Role plays were well constructed.
IT Executve Manager, CMT member, City of London Insurance company
Does your organisation learn all the lessons after an emergency or business continuity response? Do you have structured Recovery Plans in place? Who knows how to activate your Recovery Procedures? Contact ICS on 0843 123 1233.Send a message